Customer Support

Having service difficulty? We’re here to help. Use the Request Support form to explain the problems you’re experiencing or the contact information below to connect with us.

Request Support

Support FAQs

If you are an existing Extenet customer, begin with a call to the Extenet NOC, available 24x7x365 at 866.892.5327, or for non-urgent issues, email noc@extenetsystems.com.

If you are an existing Hudson Fiber Network (HFN) customer, please contact 866.892.5327, or for non-urgent issues, email ofn-noc@extenetsystems.com also available 24x7x365.

Begin with a call to the Extenet NOC, available 24x7x365 at 866.892.5327, or for non-urgent issues, email noc@extenetsystems.com.

The Extenet & HFN NOC is staffed 24x7x365, so telephone calls are answered live, typically with minimal hold time. Email inquiries are generally responded to within 24 hours.

Once a ticket is opened, an email notification will be sent to the party requesting support. Extenet NOC and management contacts will also simultaneously receive the same notification. As updates to each ticket are made, update emails will also be sent to those same recipients.

Other Questions?

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